Comcast Sucks
Sorry I havent been posting much the last week. My internet service, provided by Comcast, has been down quite a bit lately making it all but impossible for me to get much of a connection to the internet.
I can tell you this, Comcast should just get rid of its customer service department because its doing more harm then good as far as from where I sit. They dont know anything, seem to not be able to do anything and really seem as if they could care less.
Anyway - Sorry I havent been posting much. But im hoping to get back on track here real quick.
June 10th, 2008 at 8:59 am
As a former Comcast employee who used to work in the HSI department, I couldn’t agree more.
I’m just waiting for Verizon to roll out FIOS in my area, and then I’m leaving Comcast forever!
August 1st, 2008 at 12:02 pm
I am moving to a new residence on August 3rd. On July 21st I went online to move my service. After going through most of the process I was told by the Comcast movers edge representative that I could not put in the transfer order because the current resident service had not been turned off yet. Even though the current resident had put in a disconnect order in for the 25th I would have to wait until after the 25th.
On July 27th I go back online and start the process all over again. After repeating everything again because Comcast has no way to save the previous work I am told that I can not complete the order because I have a past due bill. I am told as soon as I pay the bill they can process the order provided I have my payment conformation number.
On July 28th I pay my bill and get the payment conformation number. After paying my bill I again go online to transfer my service. After going through the entire process a 3rd time I am told that they can not complete my order because I have to wait 24 to 48 hours after I make my payment for them to take my order.
Now I am upset because I pretty sure I will not get my service transfered on the day I need it transfered. But I wait.
On July 31 I go back online, fill out the transfer order and start chatting with the movers edge representative. Just happens to be the same rep I chatted with on the 27th, Emma Rosa, cbu34577, so I express that I was upset with her for telling me false information about my payment. Her response was that she did not remember our conversation. So we go through the entire process and she tells me that I can have my service transfered on the 3rd. I double check with her and ask her to repeat the info and make sure that I can have my service turned on on the 3rd. She says yes sir it will be done on the 3rd and I will send you a conformation email stating this. I ask her when I would get the email and she says about 30 mins because she has to put all the information in it. So I say ok and goodbye and go to spend time with my family.
This morning I go to check my email and get the conformation email telling me that my new service will be turned on on the 6th. Not the 3rd like I was told and confirmed.
Now I have to suffer with no phone, internet or TV because I was lied too by comcast CSRs. All of this could have been avoided if the first CSR I had chatted with had told me about he past due bill and the 24 to 48 hour waiting period. I could have paid the bill on the 22nd and transfered my service on the 27th with plenty of time to get an instillation slot on the 3rd. But no, I have to suffer because Comcast does not properly train their workers.
There is a way for comcast to make this right. The place I am moving to has working service we know that as the previous service was just turned off. I have a cable modem and I know how to attach the cable to it. Comcast could be nice and program the MAC address of my modem into their database on the 3rd even though the tech won’t be out for a few days. Lets fact it the tech is going to check the line signal and then call back to the office and tell them to turn on my service. I use Linux so there is no software to download or configure. All they have to do to make this right is turn on my service on the third and then send out the tech to check everything on the 6th. But NOOOO they will not do that. I’m sorry sir we can not do that, the tech has to look at the lines and make sure the service that was working just 7 days before is still working. The tech is not going to do anything but make a phone call. I will have the modem hooked up and my computers hooked up before they get there. Why can they not do that? Because their procedures do not allow them too. That is right, there is no physical reason why they can not turn on my service the day I was promised. They will not do it because they do not have a procedure for fixing the problems that they created in the first place.
So what has comcast done to make a very unhappy customer happy? NOTHING, that is right they have done NOTHING except to say I’m sorry you have had so many problems. They have it in their power to fix this and they will not…
YOU SUX COMCAST…..I will be posting this story every place on the internet that I can and any other outlet that will listen…
P.S. I called the comcast office to find out who I can lodge a complaint with about the lack of service I received from the CSR. Well the supervisor at the local office just called me back to tell me there is no number or person to talk to. That is right, if a comcast CSR does a crappy job there is nothing you can do.
P.S.S. I was also just informed by the supervisor that the CSR messed up my order and was going to charge me $52.50 for the Basic TV service that I have. I am currently paying $14.95 for basic TV service and sure do not want to pay that increase so he fixed that. And another thing is the CSR NEVER informed me about ANY instillation charge or the fact that I would have to pay my first months service up front when it was turned on. So now not only am I not getting my service on the day I was confirmed to get but I have to pay up front and extra for the move. Also if I had not called the office I would have been charged an extra $37.55 for a service I did not even order.
I found out that I should have access to FIOS and wireless within 6 months and I will be telling comcast where they can put their service at that time….
December 27th, 2008 at 4:54 am
Joey,
Comcast exists because it has no one (or very few) able to challenge its monopoly status. That’s why they have little incentive to improve customer service. I wish they would take the money they spend on those commercials and use it to help their customers out!